Shipping policy
Shipping Policy
Effective Date: 3.1.2025
We’re so glad you’re here, and we can’t wait for your order to arrive. Below you’ll find all the details you need about how and when we ship your products.
📦 Order Processing
All orders are processed within 5–7 business days (Monday–Friday, excluding holidays). Once your order ships, you’ll receive a confirmation email with tracking information.
Please double-check your shipping address at checkout—we are not responsible for delays or losses due to incorrect information.
🌍 Shipping Options & Delivery Time
Shipping costs are calculated during the checkout process.
Delivery times vary by location and carrier, but typical shipping windows are:
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Standard Shipping: 5–10 business days after fulfillment
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International Shipping (if applicable): 10–21 business days depending on destination
Note: Shipping carriers may experience delays beyond our control during peak seasons.
📬 Tracking Your Order
Once your order is fulfilled, you’ll receive a shipping confirmation email with a tracking number. If you don’t see it in your inbox, please check your spam or promotions folder.
💔 Lost or Damaged Packages
If your order arrives damaged or doesn’t arrive at all, please reach out to us within 7 days of your expected delivery date. We’ll do our best to make it right.
📧 Contact: info@hearttalkstour.com
Please include your order number and a description (or photo) of the issue.
🚫 Shipping Restrictions
We do not currently ship to PO Boxes, APO/FPO addresses, or certain international destinations. If your address falls outside our delivery zone, we’ll notify you promptly.
🙏🏽 Thank You
We’re honored to be part of your journey, and we’re committed to ensuring your order arrives with care and intention. If you have any questions, don’t hesitate to reach out.